Privacy Policy

Introduction

Madrid Chess Academy is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our website, services, and educational programs.

Information We Collect

Personal Information

When you register for our programs or contact us, we collect personal information including your name, email address, phone number, postal address, date of birth, and payment details.

Educational Data

We collect data related to your learning progress, including course enrollment, lesson completion, quiz scores, game analysis, chess rating, and performance metrics.

Technical Information

We automatically collect technical data such as IP address, browser type, device information, operating system, and usage patterns when you access our platform.

Communication Data

We store records of your communications with us, including emails, support tickets, and feedback submissions.

How We Use Your Information

We use your personal data for the following purposes:

• Providing access to our educational programs and platform
• Processing payments and managing subscriptions
• Tracking your learning progress and providing personalized recommendations
• Communicating about courses, schedules, and updates
• Improving our services and educational content
• Sending marketing communications with your consent
• Ensuring platform security and preventing fraud
• Complying with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Contractual necessity to provide educational services
• Legitimate business interests in operating and improving our academy
• Legal compliance with applicable regulations
• Your explicit consent for specific processing activities

Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Payment processors for secure transaction handling
• Cloud service providers hosting our platform and data
• Analytics services to understand usage patterns
• Email service providers for communications
• Chess federations for official rating purposes with your consent
• Legal authorities when required by law

All third-party service providers are contractually bound to protect your data and use it only for specified purposes.

International Data Transfers

Your data may be transferred and processed in countries outside the European Economic Area. We ensure adequate protection through standard contractual clauses and other appropriate safeguards approved by the European Commission.

Data Security

We implement comprehensive security measures to protect your data:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls limiting data access to authorized personnel
• Secure authentication mechanisms
• Regular backup procedures
• Employee training on data protection

While we strive to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to provide services and comply with legal obligations. Specifically:

• Account data is retained while your account is active
• Educational records are kept for 7 years after course completion
• Payment records are retained as required by tax laws
• Marketing data is retained until you withdraw consent

After retention periods expire, we securely delete or anonymize your data.

Your Rights

Under data protection law, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data under certain conditions
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Object: Oppose processing based on legitimate interests
• Withdraw consent: Revoke consent for specific processing activities
• Automated decisions: Request human review of automated decisions

To exercise these rights, contact us at privacy@madridchessacademy.es

Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality and analyze usage. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential cookies: Necessary for platform functionality
• Performance cookies: Help us understand how users interact with our site
• Functional cookies: Remember your preferences
• Marketing cookies: Used for targeted advertising with your consent

You can control cookie settings through your browser preferences. Disabling certain cookies may limit platform functionality.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites. We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Our services may be used by individuals under 16 with parental consent. We take special care with children's data:

• Parental consent is required for users under 16
• We collect only necessary information for educational purposes
• Parents can access, modify, or delete their child's data
• We do not use children's data for marketing without explicit consent

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date. Significant changes will be communicated via email.

Contact Information

For questions about this privacy policy or to exercise your data rights, contact us:

Supervisory Authority

You have the right to lodge a complaint with the Spanish Data Protection Authority if you believe your data rights have been violated: